Microsoft Dynamics CRM is a Customer Relationship Management software package developed by Microsoft. It is a part of the Microsoft Dynamics family of business tools.
The current version of Dynamics is 3.0, released on December, 2005. The most notable updates over the version 1.2 (version 2 was skipped entirely) are the ease of creating customizations to CRM, the switch from using Crystal Reports to Microsoft SQL Reporting Services to run reports, the ability to run on Windows Vista and Outlook 2007, and support for SQL 2005 and Exchange 2007.
There are different versions of Microsoft Dynamics CRM 3.0 available: Microsoft Dynamics CRM 3.0 Professional, Microsoft Dynamics CRM 3.0 Small Business Edition and Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.
Microsoft CRM also supports integration with Windows Mobile devices via the Microsoft CRM Mobile Client.